Help and F.A.Q.
Please read the following Frequently Asked
Questions before contacting us,
this may save us both time with your
inquiry...
Skincare Related Questions:
Herbal Supplement Related Questions:
Safety:
Shipping:
Returns:
Online Payments and Security:
================= ANSWERS TO QUESTIONS =================
What's the difference between Nefeli Skin Care products and others with herbal or botanical ingredients?
Nefeli's products blend specially selected herbs into a specific formula based on thousands of years of traditional Chinese healing practices. The herbs are blended in such a way that they work together synergistically to nourish, repair, adjust and balance the skin. Besides their actions according to Chinese medicinal principles, the herbs in Nefeli's products are loaded with nutrients and antioxidants that feed and protect your skin cells, rejuvenating your face and energizing your skin throughout your body.
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How do I know which products are right for my skin condition?
Your skin condition is always changing, due to environmental conditions, your internal balance, and aging. Nefeli offers a range of skin care products covering all skin types - from dry skin to uneven, discolored skin. Nefeli also takes seasonal factors into consideration. For example, your skin may be normal in spring and summer at which time normal skin products are right for you. However, if winter conditions tend to dry your skin, then you should switch to products for dry skin. If you have more than one condition - dry skin with wrinkled skin is a common example - then you can easily mix and match the different products to cover all your needs. For example, use Essential Hydrating Cream, Toner and Mask for your dry skin during the day while using Intensive Wrinkle Care Night Cream as you sleep.
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Nefeli also has a line of herbal supplements that address the same skin, beauty, health and rejuvenation needs. Can I combine the topical skin care products with internal herbal supplements?
Yes. "Eating for Beauty" is a new concept in our society, but it is rooted in thousands of years of Eastern medical practice. Such a nutritional beauty strategy is very successful in restoring the natural internal balance that creates health and beauty. Traditional Chinese Medicine has always known that external beauty is the result of internal balance. That's why Nefeli's herbal supplements, which are actually healing "foods" for your body's system works so well. It makes sense to combine the supplements with the topical treatment products, because they work in different ways. Nefeli's all natural and pure herbal supplements rejuvenate and beautify the skin and body from the inside where the root of the major aging problem occurs.
Skin beauty is only one purpose of the supplements. They also energize, rejuvenate, promote overall health, strengthen the internal systems, and help your body function at its most optimal levels. Nefeli strongly believes that when the internal body is in balance, the resulting health is mirrored in the beautiful skin of your face and body. When the internal body system is healthy and balanced, the skin is guaranteed to get the nutrients and nourishment it needs. The aging process of the skin is thus delayed. Even though there are nutrients and antioxidants in the topical skin care line, supplementing them with internally acting herbal tonics makes perfect sense for your beauty needs. Your skin will get inner and outer nourishment at the same time. Combining Nefeli's natural herbal supplements with Nefeli's skin care products give your face and body the best possible results.
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How do I combine them?
It's simple. Pick the skin care line that fits your skin conditions and add Nefeli skin and herbal supplements according to what your skin concerns are. Nefeli's design goal for these products is precisely to provide this inner and outer nourishment not just for beauty but for a total well-being of body, mind and spirit.
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Does that mean creams and gels aren't necessary?
Absolutely not! Topical treatments applied directly to your face and other skin areas provide a powerful boost to your youth-and-beauty strategy. Your ideal program is to use internal and external treatments together.
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Is it okay to take several Nefeli herbal supplements at the same time?
Yes. Many people have multiple concerns and they will benefit by addressing them all with the appropriate Nefeli supplements. For example, if your wrinkle problems are accompanied by extra pounds and a dull complexion, you'll want to be taking "Wrinkle Smoother," "Weight Management" and "Bright Complexion" simultaneously. Many such problems result from interconnected internal imbalances and deficiencies, so you can only benefit from addressing them all, naturally and safely.
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How does Nefeli control its herbal product safety and quality?
Each Nefeli ingredient is processed by GMP and TGA world-certified manufacturers, and produced in GMP manufacturing plants in the United States. Complete lab tests are done for all individual ingredients, both at the initial production stage and once again before final packing. A portion of each final product is randomly tested by individual labs for heavy metal contents and microbiotics to insure it surpasses FDA requirements as nutritional supplements. A Certificate of Analysis (COA) is available by
request.
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Does Nefeli skin care products use animal testing?
Absolutely NOT! Our products contain 100% natural herbs and are not tested on animals.
We also use NO parabens, NO known harmful ingredients, NO artificial fragrances and colors and NO mineral oil.
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How does shipping work?
We use DHL to ensure you receive you packages safely. Depending on where you live in the United States will determine how quickly you receive your products. Most packages will be received in 5-7 business days.
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What is your return/refund policy?
We always strive to make our customers completely satisfied with their purchase of our products, however, our policy is that we will not accept returns of any open product. We can accept returns only on unopened resalable items within 10 days of their receipt. This means that the seal or wrapping on the product must be in place, it can NOT be opened. You must promptly contact us and return the item(s) to arrive within 10 days of your approval. All returns require prior approval. ALL UNAUTHORIZED RETURNS ARE DISCARDED AND THERE WILL BE NO REFUND OR RETURN OF PRODUCTS. Upon approval we will give you specific directions for you to return your products. Upon receipt of an approved return we will promptly process your refund. Please keep in mind shipping and handling fees are NOT REFUNDABLE for any reason.
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program?
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